Refund policy
## Returns
At Grainie, we strive to deliver products in the best possible condition. Since our products are food items, returns are accepted only under limited circumstances.
### Return Window
* Customers must report any issue within **48 hours of delivery**.
* Requests made after this period may not be eligible for a return or refund.
### Eligible Return Conditions
Returns or refunds may be considered only if:
* The product is damaged during transit.
* The wrong product was delivered.
* The product has expired before delivery.
* The package is tampered with or opened upon arrival.
To process the request, customers must provide:
* Order number
* Photos/videos of the product and packaging
* A brief description of the issue
### Non-Returnable Items
For food safety and hygiene reasons, we **cannot accept returns or exchanges** for:
* Opened or partially consumed products
* Products where the seal has been broken after delivery
* Orders damaged due to incorrect storage by the customer
### Return Shipping
* If the return is approved due to our error or a damaged/incorrect product, **Grainie will bear the return shipping cost**.
* If a pickup is not possible, customers may be asked to dispose of the product after verification.
### Refund Method & Timeline
* Approved refunds will be processed to the **original payment method**.
* Refunds are initiated within **5–7 business days** after approval.
* Depending on the payment provider, the amount may reflect in the customer's account within **7–10 business days**.
### Damaged Product Process
1. Contact us within 48 hours of delivery.
2. Share your order ID and clear photos/videos of the product and packaging.
3. Our team will review the request within 2 business days.
4. If approved, we will issue a replacement or refund.
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# Shipping Policy
## Shipping Origin
All orders are shipped from our fulfillment center located in:
**[Registered Business Address]**
## Order Processing
* Orders are processed within **1–2 business days** after payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next working day.
## Delivery Estimates
* **Bangalore:** 1–2 business days
* **Major Metro Cities:** 2–4 business days
* **Rest of India:** 3–7 business days
* Remote locations may require additional delivery time.
Delivery timelines are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.
## Shipping Charges
* Standard shipping charges are calculated at checkout based on the delivery location.
* **Free shipping is available on all orders above ₹1,499.**
Customers will receive a tracking link once the order has been dispatched.
## Acceptance of Terms
By accessing and purchasing from Grainie, you agree to these Terms of Service.
## Products
We make every effort to accurately display product descriptions, ingredients, pricing, and availability. Minor variations may occur.
## Pricing
All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as applicable under Indian law.
## Orders
We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, product availability, or other legitimate reasons.
## Payments
Payments are securely processed through our authorized payment partners. Grainie does not store customers' payment card information.
## Shipping
Shipping timelines are estimates and may vary depending on courier operations and delivery location.
## Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy.
## Intellectual Property
All website content, including text, images, logos, product photographs, and branding, is the property of Grainie and may not be reproduced without permission.
## Limitation of Liability
Grainie shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
## Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Bengaluru